HR Manager  Amara
Thursday 08, Jul 2021

Service Advisor 

Alemlaq Alahmar Authorized Toyota Iraq Dealer

al-Najaf, - Iraq - Salary Not disclosed

Student Morning Shift Full-Time

Job Details

Category:
Accounting/Auditing
Career Level:
Entry Level
Experience:
Student
Required Qualification:
Qualifications • Proven customer relations skills both in person and over telephone • Proven ability to communicate and determine customers needs and
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
1
Skills
servicecustomerprovidingcarequalityshoptimevehiclemarketingbenefitsmarketsalesmaintenancerepairorderpreparationsystemmanpowercapacityprotectionmaterialscostprogresslaborcomplaintsfilinghistoryorganizationutilization1

Description

Goals

• Ensure that the Service Department contributes to customer satisfaction by providing optimal customer care

• Ensuring high quality of service work

• Promote the dealers service departments capabilities and strengths

• Determine customers needs and communicate these to the service shop to fix it right the first time and deliver the

vehicle on time

• Achieve targeted service appointment rate

• Identify potential marketing opportunities

• Promote dealer service benefits to potential customers

• Increase customer market share

• Increase service and parts sales

• Contribute to new vehicle sales

• Reduce customer No Show rate

• Meet dealerships sales goals (various)

Main Tasks

• Ensure speedy maintenance and repair through clear identification of customers needs and accurate repair order

preparation

• Utilize the Service Appointment system to maximize the facility and manpower capacity

• Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor, mats etc.)

• Provide clear cost estimates and keep customers informed of work progress

• Monitor the work progress and keep customers informed of changes to cost and or completion times.

• Create clear precise customer invoices that show and itemize all parts, labor and lubricant charges

• Actively promote the services and benefits of the dealers service and parts departments to all customers

• Take all necessary actions to resolve customer complaints in the shortest possible time

• Ensure all customers vehicles are clean and ready according to the promised completion time

• Ensure all filing is kept up to date (including customer history files and regular purging of inactive customer files)

• Conduct customer service reminders

• Carry out the service delivery to the customer with a high emphasis on clear job explanation and associated charges

Organization

• Works in conjunction with other managers to optimize service shop utilization

Job Specification

HR Manager Amara (Recutiter) is in search of talented and motivated individuals for the post of Service Advisor in the field of Accounting/Auditing in one of their office located in al-Najaf - Iraq. The ideal candidate should have qualifications • proven customer relations skills both in person and over telephone • proven ability to communicate and determine customers needs and qualification and atleast student of experience. The position require service, customer, providing, care, quality, shop, time, vehicle, marketing, benefits, market, sales, maintenance, repair, order, preparation, system, manpower, capacity, protection, materials, cost, progress, labor, complaints, filing, history, organization, utilization, 1 mandatory skills. This is a Full-Time morning shift job.


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